FAQ's

Commissioned Orders

Custom, commissioned pieces are gladly available.  I pride myself on working very closely with the client to achieve complete satisfaction.  For pet portraits, I require a minimum of 3 good photos of the pet.  I also need to know the personality of the pet and any other details the client wishes to disclose regarding the pet.  Also, what type of background will be included with the portrait, i.e., color, flowers, etc.
Please fill out the Contact Order Form to begin the process.

How do I track my order?

Once your order is shipped, we will email you a tracking number that you can use To track the progress of your package. Simply click on the tracking link provided in the email, or visit our website and enter the tracking number in the designated tracking section.

What is your return policy?

We have a hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item(s) within 30 days of delivery for a refund or exchange. Please review our detailed return policy on our website for more information on eligibility and process.

How do I cancel my order?

To cancel your order, please reach out to our customer support team as soon as possible. If your order has not been shipped, we will be able to process the cancellation and issue a refund. However, if your order has already been shipped, we kindly request that you follow our return policy for a refund.

How can I contact customer support?

Our dedicated customer support team is available to assist you. You can reach us by email at [sunnypinesart@gmail.com]. We strive to respond to all inquiries within 24 hours during business days.

What is your shipping policy?

We offer standard shipping via USPS (US Postal Service) for most orders. Please allow up to 3 business days (excluding weekends and holidays) for order processing before shipment. Once your order is shipped, delivery within the USA typically takes 5-7 business days. 

How long does it take for my order to be processed and shipped?

We strive to process and ship orders as quickly as possible. Please allow up to 3 business days (excluding weekends and holidays) for order processing before shipment. Once your order is shipped, you will receive a confirmation email with the tracking details.  Commissioned pieces my take up to 6 weeks to process.  Please see the details in the Shipping Tag.